Legacy Mailbox API 1.0 is deprecated

Support for legacy Mailbox API 1.0 was ended on June 6, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.

API Clients

We maintain two official API clients and encourage developer-built API clients as well.

Official Help Scout Clients

Open source clients for Python, Ruby, Node.js and more are listed on the open source page.


While not a true API client, this is an example of communicating with the API via JavaScript:

<meta charset=utf-8 />
<script src="https://javascriptbase64.googlecode.com/files/base64.js"></script>
<script src="https://ajax.googleapis.com/ajax/libs/angularjs/1.2.19/angular.js"></script>
<body ng-controller=main>
<form ng-submit="init()">
<label>Help Scout API Key: <input type=text ng-model=api_key name=api_key></label>
<input type=submit id=submit value=Submit>
function($scope,$http) {
	$scope.init=function() {
		console.log('Request sent, loading response...');
		var show_stuff=function(data) {
			console.log('Response from Help Scout received.');
		var api_auth='Basic '+Base64.encode($scope.api_key+':X');
		$http.get('https://api.helpscout.net/v1/mailboxes.json', {
	function() {