Legacy Mailbox API 1.0 is deprecated
Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.
Handle Time Statistics
The handle time statistics object contains metrics related to handle time for a given time range.
|count||Int||Total number of resolved conversations in the current time range|
|previousCount||Int||Total number of resolved conversations in the previous time range|
|ranges||Collection||Contains information about how many conversations were handled to in less than 1 minute, 1-2 minutes, 2-3 minutes, etc.; each element in the collection represents one time duration, identified by
|1||< 1 min.|
|5||> 10 min.|