We're upgrading our API
On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.
Handle Time Statistics
The handle time statistics object contains metrics related to handle time for a given time range.
|count||Int||Total number of resolved conversations in the current time range|
|previousCount||Int||Total number of resolved conversations in the previous time range|
|ranges||Collection||Contains information about how many conversations were handled to in less than 1 minute, 1-2 minutes, 2-3 minutes, etc.; each element in the collection represents one time duration, identified by
|1||< 1 min.|
|5||> 10 min.|