Handle Time Statistics
The handle time statistics object contains metrics related to handle time for a given time range.
|count||Int||Total number of resolved conversations in the current time range|
|previousCount||Int||Total number of resolved conversations in the previous time range|
|ranges||Collection||Contains information about how many conversations were handled to in less than 1 minute, 1-2 minutes, 2-3 minutes, etc.; each element in the collection represents one time duration, identified by
|1||< 1 min.|
|5||> 10 min.|