Legacy Mailbox API 1.0 is deprecated

Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.

Multiple Time Range Statistics (User)

The multiple time range statistics object contains a summary of how a user's activity changed between two time ranges.

Field Guide

Name Type Notes
totalConversations Double Percentage change in the the total number of conversations
customersHelped Double Percentage change in the number of customers helped
happinessScore Double Percentage change in the user's happiness score
repliesPerDay Double Percentage change in the number of replies per day
resolvedOnFirstReply Double Percentage change in the number of conversations resolved on the first reply
handleTime Double Percentage change in handle time
conversationsPerDay Double Percentage change in the number conversations per day
resolved Double Percentage change in the number of resolved conversations
repliesToResolve Double Percentage change in the average number of replies needed to resolve a conversation
activeConversations Double Percentage change in the number of active conversations
totalReplies Double Percentage change in the number of replies
closed Double Percentage change in the number of closed conversations
responseTime Double Percentage change in response time
resolutionTime Double Percentage change in resolution time
conversationsCreated Double Percentage change in the number of conversations created

Example

{
  "totalConversations": -54.761904761904766,
  "customersHelped": 62.5,
  "happinessScore": 43.13725490196077,
  "repliesPerDay": 45.000000000000014,
  "resolvedOnFirstReply": -100.0,
  "handleTime": 0.0,
  "conversationsPerDay": 58.33333333333333,
  "resolved": -91.66666666666666,
  "repliesToResolve": -7.692307692307687,
  "activeConversations": -54.761904761904766,
  "totalReplies": 44.99999999999999,
  "closed": -90.9090909090909,
  "responseTime": -3.3584779029420475,
  "resolutionTime": -47.245241919394445,
  "conversationsCreated": 650.0
}
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