We're upgrading our API

On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.

Source Object

Field Guide

Name Type Example Notes
type String email The method from which this conversation (or thread) was created. Possible values include:
  • email
  • web
  • notification
  • emailfwd
  • api
  • chat
via String customer Possible values include:
  • customer
  • user

Example

{   
    "type": "email",
    "via": "customer"
}