We're upgrading our API
On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.
- REST Method: GET
- URLs: https://api.helpscout.net/v1/reports/conversations/received-messages.json
The received messages report provides a summary of he volume of received messages over a given time range. Only messages from customers are counted.
A variety of filters are available as query parameters. Including any of these will result in only messages that match the filters being included in the report.
|start||Date/Time (ISO 8601, in UTC)||Yes||2015-01-01T00:00:00Z|
|end||Date/Time (ISO 8601, in UTC)||Yes||2015-01-31T23:59:59Z|
|previousStart||Date/Time (ISO 8601, in UTC)||No||2014-01-01T00:00:00Z|
|previousEnd||Date/Time (ISO 8601, in UTC)||No||2014-01-31T23:59:59Z|
|mailboxes||list of mailbox identifiers||No||1,2,3|
|tags||list of tag identifiers||No||1,2,3|
|types||list of conversation types (email, chat, or phone)||No||email,chat|
|folders||list of folder identifiers||No||1,2,3|
|viewBy||resolution at which data is returned||No||week|
|Body||current||Collection of Received Messages Statistics||Contains he volume of received messages statistics for each day/hour of the week for the current time range|
|previous||Collection of Received Messages Statistics||Contains he volume of received messages statistics for each day/hour of the week for the previous time range; only included if a previous time range was specified|