We're upgrading our API
On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.
Replies To Resolve Statistics
The replies to resolve statistics object contains metrics related to how many replies until conversation resolution for a given time range.
|count||Int||Total number of resolved conversations in the current time range|
|previousCount||Int||Total number of resolved conversations in the previous time range|
|ranges||Collection||Contains information about how many times 1, 2, 3, 4, and 5+ replies were needed to resolve conversations; each element in the collection represents a specific number of replies, identified by
Number of Replies Identifiers
|ID||Number of Replies|