Legacy Mailbox API 1.0 is deprecated
Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.
Replies To Resolve Statistics
The replies to resolve statistics object contains metrics related to how many replies until conversation resolution for a given time range.
| Name | Type | Notes |
|---|---|---|
| count | Int | Total number of resolved conversations in the current time range |
| previousCount | Int | Total number of resolved conversations in the previous time range |
| ranges | Collection | Contains information about how many times 1, 2, 3, 4, and 5+ replies were needed to resolve conversations; each element in the collection represents a specific number of replies, identified by id according to the table below, as well as average resolution times (in seconds) for each category |
Number of Replies Identifiers
| ID | Number of Replies |
|---|---|
| 1 | 1 |
| 2 | 2 |
| 3 | 3 |
| 4 | 4 |
| 5 | > 5 |
Example
{
"count": 1,
"previousCount": 14,
"ranges": [
{
"id": 2,
"count": 1,
"previousCount": 4,
"percent": 100.0,
"previousPercent": 28.57142857142857,
"resolutionTime": 2278004
},
...
]
}