Replies To Resolve Statistics
The replies to resolve statistics object contains metrics related to how many replies until conversation resolution for a given time range.
|count||Int||Total number of resolved conversations in the current time range|
|previousCount||Int||Total number of resolved conversations in the previous time range|
|ranges||Collection||Contains information about how many times 1, 2, 3, 4, and 5+ replies were needed to resolve conversations; each element in the collection represents a specific number of replies, identified by
Number of Replies Identifiers
|ID||Number of Replies|