We're upgrading our API

On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.

Get Conversation

  • REST Method: GET
  • URL: https://api.helpscout.net/v1/conversations/{id}.json

Response codes

Code Description
200 when exists and it is not deleted, moved, merged, etc
301 The conversation exists under a different ID because it has either been moved or merged. The location header contains the location of the moved entity
404 when conversation does not exists or it is deleted


Response Name Type Notes
Header Status Int 200
Body item Conversation
Status: 200 OK
    item: {... conversation object ...},