Legacy Mailbox API 1.0 is deprecated

Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.

Get Conversation

  • REST Method: GET
  • URL: https://api.helpscout.net/v1/conversations/{id}.json

Response codes

Code Description
200 when exists and it is not deleted, moved, merged, etc
301 The conversation exists under a different ID because it has either been moved or merged. The location header contains the location of the moved entity
404 when conversation does not exists or it is deleted


Response Name Type Notes
Header Status Int 200
Body item Conversation
Status: 200 OK
    item: {... conversation object ...},