We're upgrading our API
On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.
Response Time Statistics
The respone time statistics object contains metrics related to response/first response time for a given time range, such as how many conversations .
|count||Int||Total number of resolved conversations in the current time range|
|previousCount||Int||Total number of resolved conversations in the previous time range|
|ranges||Collection||Contains information about how many conversations were responded to (or first responded to) in less than 15 minutes, 15-30 minutes, 30-60 minutes, etc.; each element in the collection represents one time duration, identified by
|1||< 15 min.|
|10||> 2 days|