Response Time Statistics
The respone time statistics object contains metrics related to response/first response time for a given time range, such as how many conversations .
|count||Int||Total number of resolved conversations in the current time range|
|previousCount||Int||Total number of resolved conversations in the previous time range|
|ranges||Collection||Contains information about how many conversations were responded to (or first responded to) in less than 15 minutes, 15-30 minutes, 30-60 minutes, etc.; each element in the collection represents one time duration, identified by
|1||< 15 min.|
|10||> 2 days|