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Busiest Time of Day
- REST Method: GET
- URLs: https://api.helpscout.net/v1/reports/conversations/busy-times.json
The busiest time of day report provides a summary of which days and times had the highest coversation volume. Days/hours are reported using the company's time zone.
A variety of filters are available as query parameters. Including any of these will result in only conversations that match the filters being included in the report.
|start||Date/Time (ISO 8601, in UTC)||Yes||2015-01-01T00:00:00Z|
|end||Date/Time (ISO 8601, in UTC)||Yes||2015-01-31T23:59:59Z|
|mailboxes||list of mailbox identifiers||No||1,2,3|
|tags||list of tag identifiers||No||1,2,3|
|types||list of conversation types (email, chat, or phone)||No||email,chat|
|folders||list of folder identifiers||No||1,2,3|
|Body||N/A||Collection of Busy Time Statistics||Contains conversation volume statistics for each day/hour of the week|