We're upgrading our API

On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.

Update Workflow

  • REST Method: PUT
  • URL: https://api.helpscout.net/v1/workflows/{id}.json
  • Content-Type: application/json

Note: At this time, this endpoint will only update the status of a workflow to either 'active' or 'inactive'. Any other attributes passed will be ignored.


Name Type Required Default Notes
workflow Workflow Y   The body of the request (see example below).
reload boolean N false Set this request parameter to true to return the workflow in the response.
    "status": "active"

Accepted Fields

Name Type Required Default Notes
status string Y   Must be set to either 'active' or 'inactive'


Response Name Type Notes
Header Status Integer 200
Status: 200 OK