Legacy Mailbox API 1.0 is deprecated

Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.

Update Conversation Thread

  • REST Method: PUT
  • URL: https://api.helpscout.net/v1/conversations/{id}/threads/{threadId}.json
  • Content-Type: application/json

Use this endpoint to update the text of a conversation thread. When the thread text is changed, the original text is saved and can be viewed on the Help Scout website when viewing a conversation.


Name Type Required Default Notes
thread ConversationThread Y   The body of the request (see example below).
reload boolean N false Set this request parameter to true to return the updated conversation in the response.
    "body": "Updated thread body."

Accepted Fields

Name Type Required Default Notes
body string Y    


Response Name Type Notes
Header Status Integer 200
Status: 200 OK