We're upgrading our API

On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.

Update Conversation Thread

  • REST Method: PUT
  • URL: https://api.helpscout.net/v1/conversations/{id}/threads/{threadId}.json
  • Content-Type: application/json

Use this endpoint to update the text of a conversation thread. When the thread text is changed, the original text is saved and can be viewed on the Help Scout website when viewing a conversation.


Name Type Required Default Notes
thread ConversationThread Y   The body of the request (see example below).
reload boolean N false Set this request parameter to true to return the updated conversation in the response.
    "body": "Updated thread body."

Accepted Fields

Name Type Required Default Notes
body string Y    


Response Name Type Notes
Header Status Integer 200
Status: 200 OK