We're upgrading our API
On June 6th, 2019, Mailbox API 1.0 will be sunsetted, and at that time any apps using this legacy API will no longer work. Please use Mailbox API 2.0 instead.
Time Range Statistics (Company)
The time range statistics object contains a summary of company performance over a date/time range.
|startDate||Date/Time||ISO 8601, in UTC|
|endDate||Date/Time||ISO 8601, in UTC|
|customersHelped||Int||Number of customers your company has replies to; notes, status changes, and assignments do not count towards this number|
|closed||Int||Number of conversations that were closed during the time range|
|totalReplies||Int||Number of replies sent during the time range|
|totalUsers||Int||Number of users who helped customers during the time range|
|totalDays||Int||Number of days in the time range|
|repliesPerDayPerUser||Double||Number of replies sent per day, per user on average during the time range|
|repliesPerDay||Double||Number of replies sent per day on average during the time range|
|resolvedPerDay||Double||Number of resolved conversations per day on average during the time range|