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- REST Method: GET
- URLs: https://api.helpscout.net/v1/reports/productivity.json
The productivity report provides a snapshot of productivity over a given time range. You may optionally specify two time ranges to see how productivity changed between the two ranges.
A variety of filters are available as query parameters. Including any of these will result in only conversations that match the filters being included in the report.
|start||Date/Time||Yes||ISO 8601, in UTC||2015-01-01T00:00:00Z|
|end||Date/Time||Yes||ISO 8601, in UTC||2015-01-31T23:59:59Z|
|previousStart||Date/Time||No||ISO 8601, in UTC||2014-01-01T00:00:00Z|
|previousEnd||Date/Time||No||ISO 8601, in UTC||2014-01-31T23:59:59Z|
|mailboxes||list of mailbox identifiers||No||1,2,3|
|tags||list of tag identifiers||No||1,2,3|
|types||list of conversation types||No||Valid values are:
|folders||list of folder identifiers||No||1,2,3|
|officeHours||Boolean (0/1)||No||Whether to take office hours into consideration in the report (defaults to
|filterTags||Collection||All tags available for filtering in reports|
|current||Time Range Statistics (Productivity)||Statistics about productivity for the current time range|
|previous||Time Range Statistics (Productivity)||Statistics about productivity for the previous time range|
|deltas||Multiple Time Range Statistics (Productivity)||Statistics showing how productivity changed between two time ranges; only included if a previous time range was specified|
|responseTime||Response Time Statistics||Statistics about the amount of time customers waited for a reply from your company|
|firstResponseTime||Response Time Statistics||Statistics about the amount of time customers waited for the first reply from your company; subsequent response times are not included|
|handleTime||Handle Time Statistics||Statistics about the amount of time between pressing the Reply and Send buttons; if you save a draft and come back to visit it several times, only the final visit before sending will be captured as the handle time|
|repliesToResolve||Replies To Resolve Statistics||Statistics about the number of replies sent to the customer before the conversation was resolved|