Legacy Mailbox API 1.0 is deprecated

Support for legacy Mailbox API 1.0 was ended on June 6, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.

Get Thread Source

This endpoint will return the raw email source just as it was received by Help Scout. The thread source is available for 15 days on incoming customer emails and then it is purged. For more information, see Original Message Source in Help Scout.

  • REST Method: GET
  • URL: https://api.helpscout.net/v1/conversations/{conversationId}/thread-source/{threadId}.json
  • Content-Type: application/json

Response

Response Name Type Notes
Header Status Int 200
Body item ThreadSource  
Status: 200 OK
{
	item: {
		id: 887171,
		data: "jakdldkalsicjanaoaisefnavklne"
	}
}
Status: 201 Created