Legacy Mailbox API 1.0 is deprecated
Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.
Time Range Statistics (Company)
The time range statistics object contains a summary of company performance over a date/time range.
Field Guide
| Name | Type | Notes |
|---|---|---|
| startDate | Date/Time | ISO 8601, in UTC |
| endDate | Date/Time | ISO 8601, in UTC |
| customersHelped | Int | Number of customers your company has replies to; notes, status changes, and assignments do not count towards this number |
| closed | Int | Number of conversations that were closed during the time range |
| totalReplies | Int | Number of replies sent during the time range |
| totalUsers | Int | Number of users who helped customers during the time range |
| totalDays | Int | Number of days in the time range |
| repliesPerDayPerUser | Double | Number of replies sent per day, per user on average during the time range |
| repliesPerDay | Double | Number of replies sent per day on average during the time range |
| resolvedPerDay | Double | Number of resolved conversations per day on average during the time range |
Example
{
"startDate": "2015-01-01T00:00:00Z",
"endDate": "2015-01-31T23:59:59Z",
"customersHelped": 28,
"closed": 94,
"totalReplies": 62,
"totalUsers": 5,
"totalDays": 30,
"repliesPerDayPerUser": 0.41333333333333333,
"repliesPerDay": 2.066666666666667,
"resolvedPerDay": 0.03333333333333333
}