Legacy Mailbox API 1.0 is deprecated

Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.

Source Object

Field Guide

Name Type Example Notes
type String email The method from which this conversation (or thread) was created. Possible values include:
  • email
  • web
  • notification
  • emailfwd
  • api
  • chat
via String customer Possible values include:
  • customer
  • user

Example

{   
    "type": "email",
    "via": "customer"
}
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