Legacy Mailbox API 1.0 is deprecated

Legacy Mailbox API 1.0 was deprecated on November 20, 2019. Please use Mailbox API 2.0 going forward. If you have any questions or need help with the new API, please reach out.

Multiple Time Range Statistics (Company)

The multiple time range statistics object contains a summary of how company performance changed between two time ranges.

Field Guide

Name Type Notes
customersHelped Double Percentage change in the total number of customers helped between the two time ranges
totalReplies Double Percentage change in the total number of replies between the two time ranges
repliesPerDay Double Percentage change in the total number of replies per day between the two time ranges
closed Double Percentage change in the total number of closed conversations between the two time ranges
totalUsers Double Percentage change in the total number of users who helped customers between the two time ranges
repliesPerDayPerUser Double Percentage change in the total number of replies per day, per user the two time ranges

Example

{
  "customersHelped": 3.703703703703698,
  "totalReplies": -90.25157232704403,
  "repliesPerDay": -90.25157232704403,
  "closed": 91.83673469387755,
  "totalUsers": 25.0,
  "repliesPerDayPerUser": -92.20125786163523
}
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