User Resolutions

This report provides the number of conversations a user helped resolve for each period in a specified time range. You may optionally specify two time ranges to see how the number of resolved conversations changed between the two time ranges.

Note: The reporting endpoints are only available to Plus and Pro plans.

Request

GET /v2/reports/user/resolutions HTTP/1.1
Authorization: Bearer oauth_token

URL Parameters

Parameter Type Examples Description
user number user=447723
 User for whom the report is generated
start date start=2019-05-02T12:00:00Z
 Start of the interval
end date end=2019-06-02T12:00:00Z
 End of the interval
previousStart date previousStart=2019-04-02T12:00:00Z
 Start of the previous interval
previousEnd date previousEnd=2019-05-02T12:00:00Z
 End of the previous interval
mailboxes number mailboxes=123
mailboxes=123,567
 List of comma separated ids to filter on mailboxes
tags number tags=99787
tags=5666,99787
 List of comma separated ids to filter on tags
types enumeration types=email
 List of comma separated conversation types to filter on, valid values are email, chat, phone
folders number folders=991
folders=991,992
 List of comma separated folder ids to filter on folders
viewBy enumeration viewBy=day
 Represents the resolution at which data is returned; valid values are:
day (only allowed if time range is <= 60 days)
week (only allowed if time range is <= 1 year)
month (only allowed if time range is >= 61 days)

Response

HTTP/1.1 200 OK
Set-Cookie: JSESSIONID=8B27240AEE95055CDDDD790A7D628B5E; Path=/; HttpOnly
Content-Type: application/json

{
  "current" : [ {
    "date" : "2017-01-01T12:00:00Z",
    "resolved" : 18
  }, {
    "date" : "2017-02-01T12:00:00Z",
    "resolved" : 2
  }, {
    "date" : "2017-03-01T12:00:00Z",
    "resolved" : 0
  }, {
    "date" : "2017-04-01T12:00:00Z",
    "resolved" : 112
  }, {
    "date" : "2017-05-01T12:00:00Z",
    "resolved" : 87
  } ]
}

Response fields

Path Type Description
current Array Contains data points describing the number of conversations this user resolved for the current time range
previous Array Contains data points describing the number of conversations this user resolved for the previous time range. Only included if a previous time range was specified

Response fields

Path Type Description
date String The beginning date represented by this data point
resolved Number The number of conversations this user resolved from date until the duration specified by viewBy
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