User Resolutions

This reports provides the number of conversations a user helped resolve for each period in a specified time range. You may optionally specify two time ranges to see how the number of resolved conversations changed between the two time ranges.

Request

GET /v2/reports/user/resolutions HTTP/1.1
Authorization: Bearer oauth_token

URL Parameters

Parameter Description
user User for whom the report is generated
start Start of the interval
end End of the interval
previousStart Start of the previous interval
previousEnd End of the previous interval
mailboxes List of comma separated ids to filter on mailboxes
tags List of comma separated ids to filter on tags
types List of comma separated conversation types to filter on, valid values are email, chat, phone
folders List of comma separated folder ids to filter on folders
viewBy Represents the resolution at which data is returned; valid values are:
day (only allowed if time range is <= 60 days)
week (only allowed if time range is <= 1 year)
month (only allowed if time range is >= 61 days)

Response

HTTP/1.1 200 OK
Content-Type: application/json;charset=UTF-8

{
  "current" : [ {
    "date" : "2017-01-01T12:00:00Z",
    "resolved" : 18
  }, {
    "date" : "2017-02-01T12:00:00Z",
    "resolved" : 2
  }, {
    "date" : "2017-03-01T12:00:00Z",
    "resolved" : 0
  }, {
    "date" : "2017-04-01T12:00:00Z",
    "resolved" : 112
  }, {
    "date" : "2017-05-01T12:00:00Z",
    "resolved" : 87
  } ]
}

Response fields

Path Type Description
current Array Contains data points describing the number of conversations this user resolved for the current time range
previous Array Contains data points describing the number of conversations this user resolved for the previous time range. Only included if a previous time range was specified

Response fields

Path Type Description
[].date String The beginning date represented by this data point
[].resolved Number The number of conversations this user resolved from date until the duration specified by viewBy