Update Conversation

Utilising this JSONPatch endpoint several key conversation fields can be changed. For a summary of fields and operations allowed check out the following table


PATCH /v2/conversations/123 HTTP/1.1
Authorization: Bearer oauth_token
Content-Type: application/json

  "op" : "replace",
  "path" : "/subject",
  "value" : "super cool new subject"

Path Parameters


Request fields

Path Type Required Description
op String Y Patch operation to be carried out, one of:
path String Y Path of the value to be changed, one of:
value Varies N Value to be used in operation, refer to table below for valid types

Valid paths and operations

Functionality Path value Op value Value type
Change subject /subject replace String
Change customer /primaryCustomer.id replace Number
Publish draft /draft replace Boolean
Move conversation to another mailbox /mailboxId move Number
Change conversation status /status replace String
Change conversation owner /assignTo replace Number
Un-assign conversation /assignTo remove Number


HTTP/1.1 204 No Content

Moved or merged conversations

When a conversation is merged with another conversation, it is no longer accessible using the old ID. Get Conversation endpoint will return a HTTP 301 Moved Permanently status code and the response will contain a Location header with the URI of the new conversation.

This request will return a HTTP 404 Not Found in such case. If you suspect the conversation you are trying to change was merged, call the Get Conversation endpoint to get a new conversation location.