Welcome to our Guides section, a dedicated collection of resources to help you overcome specific challenges and complete tasks when using Apps (Beta), our JavaScript SDK, and React UI Kit. Our guides are designed to provide practical, step-by-step instructions, addressing a broad spectrum of aspects in the app development process.

From getting data from Help Scout, working with the Side Panel, setting your app’s height in the sidebar, using fonts and styles that match Help Scout’s interface, to validating signatures for app security, our guides offer in-depth documentation on a variety of topics. Whether you’re a beginner or an advanced user, these guides can assist you in successfully navigating and utilizing Help Scout’s features.

Available Guides

  • Getting Data from Help Scout - Discover how to effectively retrieve context data from Help Scout and use it in your apps.

  • Setting App Height - Learn to automatically set your app’s height using the provided SDK Methods or the custom hook in our React UI Kit.

  • Working with the Side Panel - Dive into the essentials of utilizing the Side Panel to enhance your app’s functionality within the Help Scout interface.

  • Using Fonts & Styles - Understand how to align your app’s fonts and styles with Help Scout’s interface for a seamless user experience.

  • Signature Validation - Secure your application by learning the ropes of signature validation.

  • Migrating Legacy Dynamic Apps - Migrate your existing custom Dynamic apps to the App Developer Platform.

We’re committed to regularly updating and expanding these guides, so be sure to check back often for new insights. We’re also interested in your feedback and contributions to help us improve these resources. As always, if you have any questions or need assistance, we’re here to help. Happy coding!