The following fields are returned when a Conversation webhook is received.
The type of conversation.
|folderId||Int||1234||ID of the Mailbox Folder to which this conversation resides.|
|number||Int||349||The conversation number displayed in the UI. This number can be used in combination with the
|owner||Person||The Help Scout user who is currently assigned to this conversation.|
|mailbox||MailboxRef||MailboxRef to which this conversation belongs.|
|customer||Person||The customer who this conversation is associated with.|
|threadCount||Int||4||This count represents the number of published threads found on the conversation (it does not include line items, drafts or threads held for review by Traffic Cop).|
|status||String||active||Status of the conversation. Possible values include:
|subject||String||I need help!|
|preview||String||Hello, I tried to download the file off your site...||A preview of the most recent thread on the conversation.|
|createdBy||Person||The Person who created this conversation. The 'type' property will specify whether it was created by a 'user' or a 'customer'.|
|createdAt||Datetime||2012-07-23T12:34:12Z||UTC time when this conversation was created.|
|modifiedAt or userModifiedAt||Datetime||2012-07-24T20:18:33Z||UTC time when a user last modified this conversation.|
|closedAt||Datetime||UTC time when this conversation was closed. Null if not closed|
|closedBy||Person||The Help Scout user who closed this conversation.|
|source||Source||Specifies the method in which this conversation was created.|
|cc||Collection||Collection of strings representing email addresses|
|bcc||Collection||Collection of strings representing email addresses|
|tags||Collection||Collection of strings|
In addition to the fields above, the following fields are returned when retrieving a single Conversation.
|threads||Collection||Collection of Thread objects|
|customFields||Collection||Collection of Field objects; only included for Plus Plan accounts|