Rating Object
Field Guide
The following fields are returned when a Satisfaction Rating webhook is received.
Name | Type | Example | Notes |
---|---|---|---|
id | Int | 29418 | Unique identifier |
customer | Object | Partial customer object | |
ticketId | Int | 15600 | |
threadId | Int | 3002084 | |
mailbox | MailboxRef | MailboxRef to which this conversation belongs. | |
rating | String | Great | Options: Great, Okay, Bad |
comments | String | he was really helpful | |
createdAt | Datetime | 2015-04-13T12:34:12Z | UTC time when this rating was created. |
modifiedAt | Datetime | 2015-04-14T20:18:33Z | UTC time when this rating was modified. |
Example
{
"id":5434,
"customer":{
"id":449379,
"firstName":"John",
"lastName":"Doe",
"emails":[
{
"id":1220012,
"value":"john.doe@gmail.com",
"location":"work"
}, {
"id":1220013,
"value":"john.doe@example.com",
"location":"work"
}
]
},
"ticketId":1560011,
"threadId":3002084,
"mailbox": {
"id": 1234,
"name": "My Mailbox"
},
"rating":"Great",
"comments":"he was really helpful",
"createdAt": "2015-04-13T12:34:12Z",
"modifiedAt": "2015-04-14T20:18:33Z"
}
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